Business Operations Manager - MSP job

ICT Educational Services view
Business Operations Manager - MSP
  • Not mentioned
  • Full Time
  • Posted: 2 weeks ago
  • Remote Location
  • 1 vacancies
  • Expires on: 20-12-2021
Job Description

ICT Educational Services is a Managed Services Provider exclusively to the Educational Sector, founded in 2004.

The role is a new role. The successful candidate will be working unsupervised in our office and would suit someone that would like the school holidays free, but flexible to work during non-term time.

We will also consider the flexibility to work from home. Our core business hours are from 8.30 am to 6.00 pm.

All applications must be emailed.

Please get in touch with your latest CV if you think you'd be a good fit and interested in the position.



Skills and Duties will include but not limited to the following:

  • Managing Xero Accounting Software experience is essential with a strong background in finance.
  • Producing invoices, purchaser ledger and VAT returns in Xero Accounting Software
  • Knowledge of BSI Standards in ISO 9001,14001, 27001 would be desirable.
  • Highly proficient in spoken and written English
  • Highly proficient in Excel, working with formulas and Macros
  • Proven track record of successfully managing a small team, as this role will include the managing, IT technicians including but not limited to (time-sheets, attendance, scheduling)
  • Proven track record of Customer Service experience
  • Managing HR Procedures for IT Technicians
  • Managing the IT Help Desk and phone calls, Logging calls into our Helpdesk system and job delegation and monitoring.
  • Ordering and arranging deliveries
  • Chasing unpaid invoices
  • General administrative tasks
  • Meeting Clients as of when required.
  • Working closely with Senior Management
  • Executive PA to the Directors

You must have an excellent communication skills and have a strong personality as they will be talking to schools and prospective customers directly. Any marketing and basic IT experience would be beneficial.

The individual will be someone who has a solid background in support and customer service skills and looking for a new challenge and has the ability to be Proactive not Reactive.

For the right individual, there is capacity to progress and develop your skills further. We support progression within the company so this role will suite someone who is eager to learn, and someone is dynamic and can think outside of the box.

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