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LaunchGood - Premium Account

Location: 4444 2nd Avenue,Detroit,MI 48201,United States
Phone: 18559991947
Website: www.launchgood.com
Contact: HR Team

Information

Advertised Jobs

Head of Finance

  • Competitive Salary
  • London, Greater London, England, United Kingdom
  • 3 months ago

Finance Director
As a growing global remote organization, we are looking for an all-knowing finance guru to support the financial decision making of LaunchGood. From establishing and scaling financial systems, budget management, to reviewing financial health and performance within the parameters of our cash flow and forecasts.


Objective
As the Director of Finance you are responsible for the company’s financial health and operational cash management. You will work with all our departments of LaunchGood and help them plan and manage their budgets. You will also lead the building and scale of accounting systems to manage/reconcile campaign accounts globally. You will also work closely with the senior leadership to help them manage the long term sustainability, as well as understand where LaunchGood can best optimize for operational efficiency.

 

Expectations and responsibilities:
Accounting and payment processor

  • Monitoring our financial performance
  • Supervising the budgets and ensuring they are being adhered to
  • Monitor and assess cash flow
  • Manage and set up our financial accounting entities internationally 
  • Create accounting systems to help LaunchGood scale and manage the reconciliation of campaign fundraising
  • Establish Financial reporting needs and work with our development teams to ensure accurate reporting for our projects and campaigns
  • Research and propose alternative models for payment processing
  • International experience working with different payment processor systems.
  • Negotiating and building various payment processor relationships, Including pricing.  
  • Understanding the economics of current pricing and fees with various processors from interchange to FX fees

Leading and direction 

  • Manage the financial forecasting and high level reviews. Ensuring the leadership is up to date and aware of LaunchGood’s financial health. 
  • Developing the financial structures and strategy. 
  • Help explore innovative ideas and measure ROI of existing ones
  • Work with and oversee the current accounting team. 
  • Understanding the vision of LaunchGood with a sound financial comprehension to take it further
  • Maintain a risk assessment matrix and handle risk exception  
  • Ability to build deep and productive relationships and collaborate with the senior leadership.
  • Working directly with the COO and leadership team to assess inefficiencies and areas where to best optimize

 

Head of Marketing

  • Competitive Salary
  • California, United States
  • 3 months ago

We are looking for an experienced Head of Marketing who has a proven track record of growing and building successful teams. The individual will be responsible for LaunchGood’s marketing and communications strategies, as well as overall branding and image.


Objective

Develop and execute end to end marketing strategies for LaunchGood, expand the marketing team, and turn LaunchGood into a household name for fundraising and inspiration within the Muslim community.


Expectations and responsibilities:

  • Develop a coherent and clear strategy (advertising, social, partnerships) for 12-month marketing plan/efforts for LaunchGood with SMART goals (updated and re-evaluated quarterly) within 3 months of hire. 
  • Digital strategy minded and digital content delivery. 
  • Expand the marketing team (internally with employees and externally with agencies)
  • Develop effective communication procedures and oversee weekly check-ins with other team members
  • Oversee and help with overall strategy within marketing sub-teams - social media, advertising, email, data, web optimization, etc
  • Increase direct-marketing revenue
  • Build a dedicated LaunchGood tribe - triple our social media following and weekly engagement through new and exciting content and multi-faceted social media strategies within 1 year of hire
  • Work with the design and development teams to oversee a review of all website copy and ensure consistency with the new marketing strategy voice
  • Work cooperatively and effectively with different personality types as well as other departments, organizations, and customers

 

Head of Finance

  • Competitive Salary
  • 4 months ago

Finance Director
As a growing global remote organization, we are looking for an all-knowing finance guru to support the financial decision making of LaunchGood. From establishing and scaling financial systems, budget management, to reviewing financial health and performance within the parameters of our cash flow and forecasts.


Objective
As the Director of Finance you are responsible for the company’s financial health and operational cash management. You will work with all our departments of LaunchGood and help them plan and manage their budgets. You will also lead the building and scale of accounting systems to manage/reconcile campaign accounts globally. You will also work closely with the senior leadership to help them manage the long term sustainability, as well as understand where LaunchGood can best optimize for operational efficiency.

 

Expectations and responsibilities:
Accounting and payment processor

  • Monitoring our financial performance
  • Supervising the budgets and ensuring they are being adhered to
  • Monitor and assess cash flow
  • Manage and set up our financial accounting entities internationally 
  • Create accounting systems to help LaunchGood scale and manage the reconciliation of campaign fundraising
  • Establish Financial reporting needs and work with our development teams to ensure accurate reporting for our projects and campaigns
  • Research and propose alternative models for payment processing
  • International experience working with different payment processor systems.
  • Negotiating and building various payment processor relationships, Including pricing.  
  • Understanding the economics of current pricing and fees with various processors from interchange to FX fees

Leading and direction 

  • Manage the financial forecasting and high level reviews. Ensuring the leadership is up to date and aware of LaunchGood’s financial health. 
  • Developing the financial structures and strategy. 
  • Help explore innovative ideas and measure ROI of existing ones
  • Work with and oversee the current accounting team. 
  • Understanding the vision of LaunchGood with a sound financial comprehension to take it further
  • Maintain a risk assessment matrix and handle risk exception  
  • Ability to build deep and productive relationships and collaborate with the senior leadership.
  • Working directly with the COO and leadership team to assess inefficiencies and areas where to best optimize

 

Head of Marketing

  • Competitive Salary
  • London, Greater London, England, United Kingdom
  • 4 months ago

We are looking for an experienced Head of Marketing who has a proven track record of growing and building successful teams. The individual will be responsible for LaunchGood’s marketing and communications strategies, as well as overall branding and image.


Objective

Develop and execute end to end marketing strategies for LaunchGood, expand the marketing team, and turn LaunchGood into a household name for fundraising and inspiration within the Muslim community.


Expectations and responsibilities:

  • Develop a coherent and clear strategy (advertising, social, partnerships) for 12-month marketing plan/efforts for LaunchGood with SMART goals (updated and re-evaluated quarterly) within 3 months of hire. 
  • Digital strategy minded and digital content delivery. 
  • Expand the marketing team (internally with employees and externally with agencies)
  • Develop effective communication procedures and oversee weekly check-ins with other team members
  • Oversee and help with overall strategy within marketing sub-teams - social media, advertising, email, data, web optimization, etc
  • Increase direct-marketing revenue
  • Build a dedicated LaunchGood tribe - triple our social media following and weekly engagement through new and exciting content and multi-faceted social media strategies within 1 year of hire
  • Work with the design and development teams to oversee a review of all website copy and ensure consistency with the new marketing strategy voice
  • Work cooperatively and effectively with different personality types as well as other departments, organizations, and customers

 

Front End Developer

  • Competitive Salary
  • one year ago

Job: Front End Developer

Remote working

Together, we have been empowering ideas, challenging narratives, and creating positive change since 2013.

Mission
Develop a delightful experience with high attention to detail by using industry best practices and data-driven design. Contribute your leadership and expertise to build the future direction of front-end development at LaunchGood.

Expectations and Responsibilities

  • Ensuring user experience informs design choices
  • Striking a balance between functional and aesthetic design
  • Developing features to enhance the user experience
  • Ensuring web design is optimized for smartphones
  • Building reusable code for future use
  • Optimizing web pages for maximum speed and scalability
  • Maintaining brand consistency throughout the design
  • Benchmark and enhance the front-end performance of our top 5 pages on a quarterly basis
  • Run 4 or more A/B tests a month geared towards the pages' most valuable functions

 

Compliance Officer

  • Competitive Salary
  • one year ago

Compliance Officer and Program Manager

Mission

To make LaunchGood the safest crowdfunding platform/place to give to online!

Responsibilities:

  • Executing and implementing platform-wide risk management policy as well as; maintaining compliance program
  • Designing and maintaining all elements of sanctions compliance framework, assessing related sanctions risk exposure in keeping with the company’s risk appetite, overseeing the quality of sanctions control processes, and managing and mitigating those sanctions risks to protect the platform
  • Assisting in shaping the LaunchGood campaign approval policy, auditing and reviewing all payment flows and processes
  • Advising, training, and overseeing adherence to procedures and processes for compliance by front line units such as the Campaign Approval team to meet required standards;
  • Identify trends and patterns in alerts, dispositions, to develop risk mitigation and detection policies and keeping the company’s risk management framework up to date. 
  • Working with our technology solution providers, and identifying others that enable effective and efficient compliance risk management across our company.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration to the platform's reputation and safeguarding LaunchGood by driving compliance with applicable laws, rules and regulations, and adhering to Policy.
  • Working collaboratively with our payment processors to showcase the strong implementation of the compliance risk process and procedures
  • Interacting with the Senior Management team to raise awareness of sanctions trends, emerging issues, remedial actions or enhancements to the program.
  • Assessing the impact of issues/violations (legal/regulatory, policy, reputational, etc.), identifying process gaps and helping define and manage disciplinary and corrective actions, as appropriate.
  • Participating in and managing, as appropriate, various internal assurance processes, e.g., self-assessment, internal audit or compliance assurance reviews.
  • Reviewing and investigating potential fraudulent transactions in accordance with the policy framework
  • Investigating potential concerns around campaign organizers intended goals, beneficiaries, and fund settlement path and process.

Preferred Attributes

  • Great decision-making, judgment, and risk analysis aptitude
  • Process and systems-oriented
  • Ability to assess complex issues, structure potential solutions and drive effective resolution within permissible statutory and regulatory frameworks.
  • Applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
  • Aware of general Muslim community nuances/challenges

 

Software Architect

  • Competitive Salary
  • Wayne County, United States
  • one year ago

Software Architect

North America

Full time

Mission

Passionate about building world-class products, you are able to skillfully elevate all aspects of the website and technology, incorporating the latest tools and best practices to make LaunchGood the best global crowdfunding platform.

Expectations and Responsibilities

·       Integrate third-party APIs for payments and build our reporting and reconciliation system

·       Full stack web development with PHP, MySQL, Angular, JavaScript, HTML, CSS

·       Work across functions with team members from frontend, backend, design, and product

·       Actively participate in product decisions and improve our development workflow

·       Code documentation

·       Participating in code reviews

·       Refactoring legacy code

Competencies

·       Previous experience with integrating APIs preferably of payment and reporting systems

·       Strong knowledge and 5-10 years experience in back-end development using PHP, OOP practices, MySQL and RESTful APIs

·       Familiarity with codeigniter and expertise in Angular, or at least one other JavaScript framework like React, Node.js etc

·       Experience with TDD workflow and unit testing

·       Incredible ability to learn new areas of development, especially around payments

·       Experience restructuring and scaling a digital platform 100x

·       Experience with Jira or similar software management platform

·       Great people skills, amazing team player

Marketing Director

  • Competitive Salary
  • one year ago

Job Title: Marketing Director 

We are looking for an experienced Marketing Director who has a proven track record of growing and building successful teams. The individual will be responsible for LaunchGood’s marketing and communications strategies, as well as overall branding and image.


Timeline

We are actively hiring for this position and want to fill it asap

Objective

Develop and execute end to end marketing strategies for LaunchGood, expand the marketing team, and turn LaunchGood into a household name for fundraising and inspiration within the Muslim community.



 

HR Manager

  • Competitive Salary
  • one year ago

People Operations and HR Manager 

Objective:

As a remote global company we have the possibility of rewriting what ‘human resources’ looks like. We want to look at new solutions to grow the potential of the company that puts employees first and out grow bureaucratic HR practices of the past. 

 

At LaunchGood we value our employees and their input at all levels. From the moment our employees are hired we want to make sure they are supported and equipped with the right tools to reach their full potential. That makes the role of HR manager and People operations an exciting opportunity to shape LaunchGood’s people-centric culture.


Expectations and responsibilities: 

The role would consist of 50% recruitment and 50% developing our teams and creating the best environment and culture to succeed.



Recruit like a champion:

    • Work with the executive team to identify criteria and source talent needed for key positions
    • Create a plan to continue sourcing talent for company needs in time for actual recruitment
    • End-to-End Management of the recruitment process including application, selection and induction into LaunchGood.
    • Ensure job descriptions and person specifications are up to date. 
    • Ensure the company meets all requirements around hiring locally in the US and internationally. 

Spearhead Organisational Effectiveness & Development: 

    • Onboard new employees and ensure they have access to necessary resources and tech
    • Facilitate and organize team planning retreats and activities both remote and in person
    • Manage employee engagement and team culture
    • Facilitate management training, team meetings, team development, book clubs, and other company programs and schedules
    • Monitor team and individual professional development
    • Create and implement a personal development program (PDP) in order for our people to reach their full potential.

Deliver Core HR Functions & Compliance:


    • Research and Develop company policy areas which include: Statutory requirements, HR employment law policies in different countries, salary ranges, legal frameworks, absence management, sick leave, probation management, benefits and others. 
    • Manage company benefits, tools, and resources. 
    • Create our employee handbook (a fun one that will be read!)
    • Ensuring the HR requirements are in line with the organisation plan.
    • Lead and help establish company policies unique to a company a remote company. Help lead and shape questions around How does health and safety look with a remote working team? What does a vacation policy look like? How do we help our team stay engaged virtually?

Timeline: This Job description will self-destruct on ….  (As soon we find the right candidate!)

Finance Director

  • Competitive Salary
  • one year ago

Finance Director
As a growing global remote organization, we are looking for an all-knowing finance guru to support the financial decision making of LaunchGood. From establishing and scaling financial systems, budget management, to reviewing financial health and performance within the parameters of our cash flow and forecasts.


Objective
As the Director of Finance you are responsible for the company’s financial health and operational cash management. You will work with all our departments of LaunchGood and help them plan and manage their budgets. You will also lead the building and scale of accounting systems to manage/reconcile campaign accounts globally. You will also work closely with the senior leadership to help them manage the long term sustainability, as well as understand where LaunchGood can best optimize for operational efficiency.



 

Marketing Director

  • Competitive Salary
  • one year ago

Job Title: Marketing Director 

We are looking for an experienced Marketing Director who has a proven track record of growing and building successful teams. The individual will be responsible for LaunchGood’s marketing and communications strategies, as well as overall branding and image.


Timeline

We are actively hiring for this position and want to fill it asap

Objective

Develop and execute end to end marketing strategies for LaunchGood, expand the marketing team, and turn LaunchGood into a household name for fundraising and inspiration within the Muslim community.



 

Front End Developer

  • Competitive Salary
  • one year ago

Job: Front End Developer

Remote working

Together, we have been empowering ideas, challenging narratives, and creating positive change since 2013.

Mission
Develop a delightful experience with high attention to detail by using industry best practices and data-driven design. Contribute your leadership and expertise to build the future direction of front-end development at LaunchGood.

Expectations and Responsibilities

  • Ensuring user experience informs design choices
  • Striking a balance between functional and aesthetic design
  • Developing features to enhance the user experience
  • Ensuring web design is optimized for smartphones
  • Building reusable code for future use
  • Optimizing web pages for maximum speed and scalability
  • Maintaining brand consistency throughout the design
  • Benchmark and enhance the front-end performance of our top 5 pages on a quarterly basis
  • Run 4 or more A/B tests a month geared towards the pages' most valuable functions

 

Compliance Officer

  • Competitive Salary
  • one year ago

Compliance Officer and Program Manager

Mission

To make LaunchGood the safest crowdfunding platform/place to give to online!

Responsibilities:

  • Executing and implementing platform-wide risk management policy as well as; maintaining compliance program
  • Designing and maintaining all elements of sanctions compliance framework, assessing related sanctions risk exposure in keeping with the company’s risk appetite, overseeing the quality of sanctions control processes, and managing and mitigating those sanctions risks to protect the platform
  • Assisting in shaping the LaunchGood campaign approval policy, auditing and reviewing all payment flows and processes
  • Advising, training, and overseeing adherence to procedures and processes for compliance by front line units such as the Campaign Approval team to meet required standards;
  • Identify trends and patterns in alerts, dispositions, to develop risk mitigation and detection policies and keeping the company’s risk management framework up to date. 
  • Working with our technology solution providers, and identifying others that enable effective and efficient compliance risk management across our company.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration to the platform's reputation and safeguarding LaunchGood by driving compliance with applicable laws, rules and regulations, and adhering to Policy.
  • Working collaboratively with our payment processors to showcase the strong implementation of the compliance risk process and procedures
  • Interacting with the Senior Management team to raise awareness of sanctions trends, emerging issues, remedial actions or enhancements to the program.
  • Assessing the impact of issues/violations (legal/regulatory, policy, reputational, etc.), identifying process gaps and helping define and manage disciplinary and corrective actions, as appropriate.
  • Participating in and managing, as appropriate, various internal assurance processes, e.g., self-assessment, internal audit or compliance assurance reviews.
  • Reviewing and investigating potential fraudulent transactions in accordance with the policy framework
  • Investigating potential concerns around campaign organizers intended goals, beneficiaries, and fund settlement path and process.

Preferred Attributes

  • Great decision-making, judgment, and risk analysis aptitude
  • Process and systems-oriented
  • Ability to assess complex issues, structure potential solutions and drive effective resolution within permissible statutory and regulatory frameworks.
  • Applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
  • Aware of general Muslim community nuances/challenges

 

Customer Experience Manager

  • Competitive Salary
  • one year ago

Job title: Customer Experience Manager

About LaunchGood

LaunchGood is a global crowdfunding platform to support Muslims launching good all across the world by helping them raise funds for their campaigns. We believe Muslims can be a wellspring of solutions and have incredible values to share with the world. 

The LaunchGood Vision

LaunchGood was started as a community and ecosystem to revive that spirit of creativity and entrepreneurism that elevated Muslims globally for centuries. It is a place to support great ideas in the community and also challenge ourselves to think bigger. It is a network that insists the ummah is still alive in our hearts, that our hearts are connected no matter where we are. It is our showroom to the world of all the great things Muslims are capable of.

Could a Muslim write the next Harry Potter novel, create the next Lord of the Rings trilogy, or discover the next great vaccine? We firmly believe so, that's why we're here.

We invite you to be part of our global team. What has started as an online crowdfunding platform has grown into this network of nearly half a million users. Together, we can change our communities, our countries and the world - one ambitious project at a time!


Mission

Support the Chief of Customer Experience to lead in creating and shaping the best and most delightful customer experience. 

Roles and Responsibilities 

  1. Customer Support Supervision  (60%)
  2. Development/Design Feedback/Definition (20%)
  3. Coaching and Training (20%)

Preferred Characteristics 

  1. Experience managing customer support processes for at least 3 to 5 years 
  2. Management and training experience for at least three years 
  3.  Great decision-making skills and judgment. Aware of general Muslim community nuances/challenges as much as possible while making decisions.
  4. Process and systems-oriented 
  5. Has worked with interdisciplinary teams such as. developer(s) or designer(s
  6. Strongly empathetic to the pain of users
  7. Problem solver and strong tenacity to figure out solutions
  8. Hates unread messages :) 
  9. Data-driven 
  10. Growth learning Mindset 
  11. Doesn’t mind working remotely and independently 

Expectations

1. Customer Support Supervision  (60%)

a. Supervise and manage all LaunchGood support touch points, process and support team 

b. Run daily stand ups on open tickets and unresolved issues

c. Constantly find ways to enhance current support process and decrease response time by 50%

d. Improve the campaign review and approval process to ensure we are responding within 24 hours or less 

e. Review escalated issues and  compliance research for international campaigns 

f. Lead development of all help desk, documentation, and support tools 

g. Keep ahead of industry developments and apply best practices to areas of improvement

2. Development/Design Feedback/Definition (20%)

a. Lead the design/development feedback and definition of solutions to customer pain points

b. Advocate for changes that affect users in different scenarios

c. Compile, categorize, and maintain a list of bugs, fixes, and changes to site 3. Coaching and Training (20%)

a. Recruit and consistently train LaunchGood support specialists on new processes or changes b. Lead and organize diligent training documentation 

c. Run support team training retreats and mentoring 



4.  General 

  1. Embody the values of LaunchGood
  2. Weekly check in with manager Maria Arshad, individually and collectively as a team.
  3. You are expected to deliver the work you commit yourself to on time and clearly communicate schedule changes which may impact deliverables.
  4. Average 40 hours week for all LaunchGood related efforts 
  5. Join us for team retreats as need be (ex. Annual retreats, support team retreats)