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IT Support Technician Apprentice job

Baltic Apprenticeships view
IT Support Technician Apprentice
  • £10,000.00 to £12,000.00 per annum
  • Apprenticeships
  • Posted: one year ago
  • Northwich, Cheshire West and Chester, United Kingdom
  • 1 vacancies
  • Expires on: 31-12-2020
Job Description

IT Support Technician Apprentice

Wilmslow, Cheshire

£10,000 – £12,000 per annum

Monday – Friday

25 Days Holiday plus Bank Holidays

Private healthcare

Pension

Innov8 is a leading provider of Software and IT infrastructure for businesses throughout the UK. They are an accredited Sage business partner and with over 20 years’ experience, they can provide the perfect ICT solution for your business.

Are you confident on the telephone and eager to learn? This could be the role for you! Innov8 are now seeking two apprentices to join their ever-expanding business. The role will involve working on the support desk to help diagnose and deal with a wide range of IT-related issues.

Visit their website for more information – https://www.innov8.co.uk/

Roles & Responsibilities (will include but not be limited to):

  • Taking and logging the initial calls that come into the support desk via Phone and Email keeping to SLA’s
  • Escalating cases using the internal procedures
  • Dealing with, through to completion basic 1st line support cases. This will involve the use of internal systems and tools such as ISLonline, Kaseya etc.
  • Seeking advice where needed to maintain a level of service to our customers
  • Keeping customers up to date with outstanding cases using our internal systems e.g. Sage CRM
  • Provide assistance to the senior engineers where applicable

 

Additional

Desired qualities, skills & knowledge:

  • Strong English and Maths skills
  • Interested in numbers
  • A passion for IT
  • Basic knowledge of software and hardware
  • Willing to learn
  • Good communication skills, verbal and written
  • Good phone manner
  • Grade 4/C in Maths GCSE or equivalent is required for this role

Download Job specification Details